Newvisiondesignus Returns, Refunds & Exchange Policy

At Newvisiondesignus, we stand behind the quality of our products and proudly guarantee 100% workmanship. If your item arrives with defects or errors caused by us, we will replace it at no additional cost.

Return Policy

Due to the personalized nature of our products, we generally do not accept returns or exchanges for issues arising from user error, such as:

  • Incorrect size selection

  • Design or color choices

  • Mistakes in personalization

Refunds & Replacements (If Applicable)

We are committed to your satisfaction and will gladly replace or refund your item in the following cases:

  • The product is defective or damaged

  • The print quality is poor

  • You received a different item than what was advertised

To submit a claim, email [email protected] with:

  • A photo of the product

  • Any detailed shots showing the issue

Our customer service team will review your claim. If approved, a free replacement will be issued. In all other cases, we will provide a return address, but please note:

  • Customers are responsible for return shipping costs

  • Refunds will be processed within 3–5 business days after we receive your return

Please Note:
Returns of used, washed, or damaged items, or returns made without prior authorization, are not eligible for a refund or replacement.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Double-check your bank account.

  2. Contact your credit card provider — it may take some time before your refund is officially posted.

  3. Contact your bank, as processing times can vary.

If you’ve completed these steps and still haven’t received your refund, contact us at [email protected].

Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale items are non-refundable.

Exchanges (If Applicable)

We only offer exchanges for items that are defective or damaged. If you need to exchange your item for the same one, contact [email protected]. Upon approval, we will provide you with the return address.

Gifts

If the item was marked as a gift and shipped directly to you:

  • You’ll receive a gift credit for the value of your return.

  • Once your return is received, a gift certificate will be sent to you.

If the item was not marked as a gift or shipped to the gift giver:

  • A refund will be issued to the gift giver.

Shipping Details

If your return is approved:

  • A return address will be provided

  • You are responsible for paying your own shipping costs

  • Shipping costs are non-refundable

  • If you receive a refund, the return shipping fee will be deducted

Shipping Time & Insurance:

  • Shipping time for exchanges may vary by location

  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee receipt of your return

If you have any questions, feel free to reach out to us at [email protected]. We’re here to help!